Many people are involved in working for Amazon and it is no shock why — the tech big employs 1.5 million folks and appears to at all times be hiring extra. It additionally continues to be increasingly worthwhile because it continues to increase its enterprise in new instructions, making $574.8 billion in 2023 — a reality which soothes many employees fearful about layoffs within the tech world. (The tech sector laid off greater than 224,000 employees in 2023, in line with Layoffs.fyi.)
In our previous options on this collection, we have dug into the job necessities and salaries of Amazon’s supply drivers, space managers, and even the corporate’s distant choices. Today, we’ll sort out a brand new sector that’s of curiosity to numerous job seekers — Amazon’s customer support jobs.
Related: Amazon supply driver wage: How a lot they actually make
Customer service jobs at Amazon
Since Amazon (AMZN) has so many enterprise arms, it has open customer support jobs over many alternative elements of the corporate. Just a few of the roles at present open on the time of this writing embody supply station associates, program managers, govt assistants, and technical buyer assist managers.
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Locations are additionally extremely variable, however fortunately for job-seekers, Amazon is nearly in all places. According to jobseeker sources similar to Indeed, Amazon’s entry-level customer support job interviews are additionally pretty straightforward.
As far as what it is wish to work on the firm, Glassdoor critiques say 68% of staff have had a optimistic expertise at Amazon, that is a median from 194,000 critiques. Indeed scores Amazon’s customer support jobs at a 3.8 out of 5 stars, a median from 2,284 critiques.
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According to the Amazon jobs web site, there are at present greater than 500 open customer support roles. Here are a couple of examples of the kinds of jobs the corporate is at present providing:
- Amazon Fresh Grocery Associate: $18.45 per hour
- Delivery Station Customer Service Associate: $19.65 per hour
- Technical Customer Service Specialist, AWS Trust and Safety: No pay listed (Glassdoor estimates $43-$60k per 12 months)
- Customer Success Manager: $52k per 12 months
- Sr Program Manager, Shipping & Delivery Support: $92,000-$185,000 per 12 months
Amazon work-from-home customer support jobs
While Amazon has pushed for a lot of of its staff to return to the workplace, it does generally checklist customer support roles which might be distant. However, many Covid-era employees found a love of working from residence through the pandemic, and due to that, these coveted roles do not final lengthy.
“According to a Reddit post from 2022, these jobs are most often posted in March and October and tend to disappear fast, so monitoring Amazon’s jobs site and applying immediately once a remote customer service job is posted is a must,” TheAvenue’s Jeremy Salvucci stories.
You can be taught extra about Amazon’s work-from-home customer support jobs right here.
Amazon customer support wage
Wages
The pay for Amazon’s customer support jobs varies based mostly on the position and the worker’s geographic location, however the common wage cited on Indeed is $16.45 an hour for its associate-level roles. However, Amazon cites that its common hourly wage is $20.50, so the wage common might at present be larger than what was reported up to now.
Amazon believes in selling from inside, and has publicly shared movies of its staff getting promotions. For an individual involved in the place a customer support monitor might take them, they may purpose to grow to be a Customer Success Manager, which begins at $52,400 per 12 months, or perhaps a Senior Program Manager, which begins at $92,500 per 12 months.
Qualifications
Amazon is a dream for these trying to enter the customer support subject, because the retailer doesn’t require prior customer support expertise for its entry-level roles. To be thought-about, candidates have to be 18 or older, be proficient with computer systems, and legally in a position to work of their place of residence.
The {qualifications} for larger stage roles varies. Delivery Station Associates are required to have prior customer support expertise, for instance, whereas roles like Customer Success Managers require working data of Excel. The larger the wage, the extra {qualifications} which might be known as for in job listings.
Related: Amazon space supervisor wage: What you may make operating a success heart
Benefits
Amazon is thought for providing a robust advantages bundle for its staff, together with day one healthcare that encompasses paid parental go away, psychological well being care, superior most cancers care and extra. Workers additionally get entry to a 401K with match, time without work, and an worker low cost.
To see all Amazon’s open customer support positions, go to this web page, scroll down, and click on the “customer service ” filter on the left-hand aspect of the web page.
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