Amazon remote jobs & what they pay: Customer service, management & more

As one of many planet’s largest tech firms,  (AMZN) – Get Free Report employs greater than 1.5 million folks worldwide. Between its e-commerce, net companies, leisure, and different enterprise segments, there’s room for nearly any kind of expertise at “Earth’s most customer-centric company,” which is headquartered in Seattle and has a whole bunch of workplaces in numerous cities throughout the United States.

But nowadays, many job-seekers need one thing completely different than the everyday workplace position. The lockdowns of the COVID-19 pandemic opened the workforce’s eyes to the prospect of working from house. Since then, many have chosen to hunt distant work solely to have the ability to spend extra time with family members, reduce commuting time, and save on meals and gasoline.

Related: Target distant jobs: What kind of labor and the way a lot does it pay?

Some employers embraced this paradigm shift, realizing there was no level in renting out costly workplace actual property when all of their computer-based workers might do their jobs simply as simply from wherever with a WiFi connection. Other employers pushed again towards the shift, believing distant work had a unfavorable impact on productiveness, collaboration, and company tradition.

So, the place does Amazon fall alongside this spectrum? Do they provide distant jobs? Are they entry-level? What does working from house for the web retail big seem like?

Does Amazon supply work-from-home jobs?

The bulk of Amazon’s company and computer-based roles require working in one of many firm’s workplaces. And whereas sure higher-level roles at Amazon are distant, they’re few and much between and are typically pretty project-specific and require area of interest {qualifications}.

During the early levels of the COVID-19 phenomenon, many Amazon employees have been allowed to work remotely from house. In February of 2023, nevertheless, the corporate introduced that totally distant work would turn out to be a factor of the previous for its company workers. Since then, the corporate has been pretty stern in its insistence that previously distant workers return to their workplaces, at the very least for almost all of the work week.

That being stated, there’s one entry-level job on the mega-retailer that’s nonetheless carried out remotely and is open to anybody 18 or older with the suitable to work within the United States.

Remote Customer Service Associate jobs at Amazon

Customer service associates work together with Amazon’s clients in actual time by way of phone, chat (on-line immediate messaging), and electronic mail. Their jobs are to reply any and all buyer questions and reply to all method of buyer considerations. This can embody questions on merchandise, funds, the corporate’s web site, or the rest an Amazon person would possibly need assistance with.

These positions may assist with Amazon’s delivery and logistics arms by speaking with drivers, supply service companions, and success facilities to assist resolve issues. According to Amazon, a customer support affiliate’s threefold goal is “to prevent issues, solve queries, and delight our customers.”

Unfortunately, distant customer support affiliate jobs are common, and few are normally obtainable at any given time. At the time of this text’s publishing, just one entry-level distant customer support place was obtainable worldwide—a bilingual (English and Dutch) customer support place within the Netherlands with a beginning wage of 14 euros per hour.

According to a Reddit publish from 2022, these jobs are most frequently posted in March and October and have a tendency to vanish quick, so monitoring Amazon’s jobs website and making use of instantly as soon as a distant customer support job is posted is a should. 

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Starting wages for entry-level distant customer support associates fluctuate geographically with value of dwelling however sometimes begin round $15 to $17 per hour in most components of the United States. Individuals on this place sometimes turn out to be eligible for a elevate after six months of tenure. Pay continues to extend with expertise, and promotions to extra senior customer support roles with increased pay and extra advantages should not unusual.


Unlike most work-from-home jobs at tech firms, Amazon’s customer support affiliate place has only a few requisites. To be thought-about, a person should be 18 or older, legally capable of work of their place of residence, have an web connection, and be proficient with computer systems. Communication abilities are a plus, however no prior customer support expertise is required.


Unfortunately, this place doesn’t normally include typical advantages like employer-sponsored insurance coverage or retirement accounts. Associates do, nevertheless, get an worker low cost at Amazon and different way of life advantages and reductions from different firms by way of the Amazon Extras program. If promoted to a extra particular, senior, or managerial customer support place, nevertheless, a former affiliate could turn out to be eligible for extra advantages.


The hours for this job fluctuate and might be pretty irregular, though they’re reportedly made obtainable 4 weeks upfront in order that workers can plan round their work schedule. Overnight, night, and weekend shifts are widespread, and most associates work at the very least 20–30 hours per week. 

Other distant jobs at Amazon

At the time of this text’s publication, Amazon’s jobs website listed 65 whole jobs worldwide when the filter “remote” was utilized — a comparatively small quantity given the corporate’s whole workforce of greater than 1.5 million folks.

Here are a couple of examples of the sorts of distant jobs the corporate gives:

  • Regional Accommodations Consultant: $24.71–$59.52 per hour
  • Senior Customer Solutions Manager, Global Healthcare & Life Sciences, Industries: No pay listed (Glassdoor estimates common wage at $167,000 per 12 months)
  • Blink-CS NPI Program Manager: $41,400–$104,200 per 12 months
  • Ring System Administrator, Ring Community Support: $32,800–$58,600 per 12 months
  • Technical Customer Support Manager: No pay listed (Glassdoor estimates common wage at $75,000 per 12 months)
  • Security Engineer I, Offensive Security Penetration Testing: No pay listed (Glassdoor estimates common wage at $169,000 per 12 months)
  • Principal Customer Solutions Manager, Media & Entertainment: $148,100–$256,000 per 12 months

These jobs run the gamut from customer support to pc, many are for Amazon’s subsidiaries like Blink and Ring, and most have pretty particular {qualifications} and necessities. To see each obtainable distant and hybrid place, go to Amazon’s job-search portal and filter for “remote.”